QQ7 terms of service Bangladesh

These QQ7 terms of service Bangladesh explain the legally binding rules that apply when you access or use our website, mobile experience, and betting services. By creating an account, making a deposit, placing a bet, or using any feature, you confirm you have read and accepted this agreement and you understand the risks of gambling. If you do not agree, you must stop using the platform and request account closure through Contact. For information on how we handle personal data, read Privacy Policy, and for safer play tools, visit Responsible Gambling.

1. Acceptance of Terms

By accessing or using our platform, app, or services, you enter into a legally binding agreement with us and you agree to comply with these Terms, any rules shown within the product, and any additional notices we provide. We may update, amend, or replace these Terms at any time to reflect operational, security, or legal requirements. Changes take effect immediately when posted on the platform, and your continued use after changes are posted confirms your acceptance. If you do not accept updated Terms, you must stop using the services and request closure of your account.

2. Eligibility Requirements

You may use the services only if you meet all eligibility requirements. You must be at least 18 years old, and underage gambling is strictly prohibited. We may request proof of age and identity at any time, and we may restrict, suspend, or close accounts that fail verification. You must have full legal capacity to enter into this agreement and to place wagers. You confirm you are a user based in Bangladesh and that you will comply with applicable local law. If you are currently under self-exclusion or a cooling-off restriction, you must not register or attempt to use the services.

3. Registration and Security

When registering, you must provide accurate and complete information, including your real name, date of birth, and a valid mobile number tied to your bKash or Nagad account where relevant for payments. You must keep your details up to date so we can process withdrawals and contact you about security issues. You are responsible for maintaining the confidentiality of your login credentials, phone access, password, and any PIN or verification codes. Any activity performed through your account is treated as authorized by you, and you are responsible for all deposits, withdrawals, bets, and other transactions made under your account.

3.1 One Account Only

You may hold only one account per person. Multi-accounting is prohibited, including creating accounts using different phone numbers, email addresses, devices, payment instruments, or identity documents. Where we reasonably believe that multiple accounts are linked to the same individual or household, we may suspend or close all related accounts, void bonuses, cancel bets, and forfeit balances where permitted by law and consistent with fraud prevention and AML controls. We also reserve the right to refuse registration or close an account if we suspect the account is being used to circumvent limits, self-exclusion, verification, or promotion rules.

3.2 KYC Verification

We apply KYC checks to protect player safety, prevent fraud, and meet AML obligations. We may request a government-issued photo ID such as a National ID card or passport, proof of address, and proof of ownership of the payment method used, including screenshots or statements where appropriate. We may also ask for additional information to clarify source of funds, confirm identity, or investigate suspicious activity. You agree to provide requested documents promptly and in a readable format. If you fail KYC checks or refuse to provide documents, we may restrict deposits, suspend withdrawals, or close your account.

4. Deposits and Withdrawals

By making a deposit or requesting a withdrawal, you agree to the payment rules in this section and any payment instructions shown on the cashier page. You must deposit and withdraw only using payment methods that you own and control, and you must not use third-party accounts, agents, or intermediaries to fund play or receive winnings. We may apply risk checks to any transaction, including checks for unusual patterns, chargeback risk, or AML concerns. To protect users and the integrity of the platform, we may pause or reverse transactions that are clearly erroneous or that are linked to suspected fraud.

4.1 Supported Payment Methods

We support payment methods commonly used by players in Bangladesh, subject to availability and maintenance windows. Supported methods include bKash (instant), Nagad (instant), Rocket mobile banking, and USDT/Tether via supported blockchain networks. We may add or remove payment methods, or restrict certain methods for specific accounts, based on security, compliance, or operational reasons. You are responsible for ensuring your wallet details are correct before confirming a transaction. If you send funds to an incorrect address or number you provided, recovery may not be possible.

4.2 Deposit Terms

The minimum deposit is ৳100 or the USDT equivalent shown at the time of payment. Deposits are typically credited instantly, but delays may occur due to payment provider processing, network congestion for USDT, or additional verification requirements. We do not charge deposit fees, however your payment provider or wallet service may apply charges, FX conversions, or network fees that are outside our control. Deposits must be made from a payment method registered in your own name and under your control. We may refuse, reverse, or hold deposits that appear to be third-party funded, disputed, or linked to suspicious activity.

4.3 Withdrawal Terms

Withdrawals for verified accounts are typically processed within 5 to 15 minutes, but the final time to receive funds can depend on the payment channel, wallet processing, and additional checks. Where possible, withdrawals must be made to the same payment method used for deposits, and we may require you to withdraw to a verified bKash, Nagad, Rocket, or USDT address that matches your identity. We may request KYC before processing any withdrawal, even if you previously deposited without verification. We may delay, refuse, or cancel withdrawals that are suspected to be fraudulent, disputed, or linked to AML concerns, and minimum or maximum limits may apply.

5. Bonuses and Promotions

Bonuses, free bets, and promotions are offered at our discretion and are governed by these Terms and any specific rules shown in the promotion details. Where wagering requirements apply, you must complete the required play-through before any bonus funds or related winnings become eligible for withdrawal. The multiplier and method of calculation may vary by offer, such as 10x, 20x, or 30x, and time limits may apply, after which unused bonus value and winnings may be forfeited. We may set maximum bet limits while a bonus is active and we may restrict game contributions or exclude certain content from counting.

5.1 Promotion Abuse and Enforcement

We actively monitor for bonus exploitation and unfair play patterns. Prohibited behavior includes, without limitation, hedging across markets, coordinated play between accounts, using multiple accounts to claim offers, or exploiting game or pricing errors to generate risk-free value. If we reasonably believe an account has engaged in promotion abuse, we may void bonus funds and winnings, cancel bets, adjust balances to correct errors, and suspend or close the account. We also reserve the right to modify, suspend, or cancel any promotion at any time, including where we suspect misuse or where operational conditions change.

6. Responsible Gambling

Gambling should be treated as entertainment, not as a source of income, and you should play only with money you can afford to lose. We provide tools and support to help you control your play, including deposit limits, cooling-off periods, and self-exclusion options. You can request daily, weekly, or monthly deposit limits through our support channels, and you can request a cool-off period of 24 hours, 7 days, or 30 days. Self-exclusion may be temporary or permanent, and while active you must not attempt to create a new account. We encourage reality checks and recommend parental control tools to protect minors.

7. Prohibited Activities

You must not use the services for any unlawful, abusive, or harmful purpose. If we detect or reasonably suspect prohibited activity, we may immediately suspend or terminate your account, void bonuses, cancel bets, freeze funds pending investigation, and report matters to relevant authorities where required. Prohibited activity includes fraud, identity theft, misrepresentation, chargebacks, and using stolen credentials. It also includes multi-accounting, collusion to manipulate outcomes, and any attempt to interfere with platform integrity. You must not exploit technical errors, bugs, or pricing mistakes, and you must not use bots, scripts, or automated tools.

7.1 AML and Security Monitoring

We maintain AML and security procedures designed to detect and prevent money laundering, terrorist financing, fraud, and other financial crime risks. This may include monitoring deposits and withdrawals, reviewing betting patterns, checking device and network signals, and requesting information about source of funds or source of wealth where appropriate. You agree that we may place temporary holds on transactions or account access while investigations are ongoing. Where required, we may file reports with competent authorities and we may restrict or close accounts that pose unacceptable risk. These measures are intended to protect the platform and legitimate users.

8. Intellectual Property

All content and materials on the platform, including the website design, text, graphics, logos, software, and underlying code, are owned by us or licensed to us and are protected by applicable intellectual property laws. You are granted a limited, revocable, non-exclusive right to access and use the services for personal, non-commercial purposes in accordance with these Terms. You must not copy, reproduce, distribute, reverse engineer, modify, or create derivative works without our prior written consent. Third-party game providers integrated into the platform retain all rights in their respective products and trademarks.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be free from faults, delays, or third-party outages. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption. You accept full responsibility for your gambling decisions and any losses incurred. Our aggregate liability to you for any claim is limited to the total amount of your deposits made in the prior 90 days.

10. Termination and Inactivity

You may request termination of your account at any time by contacting support, and any remaining balance may be withdrawn subject to verification, security checks, and these Terms. We may terminate, suspend, or restrict your account immediately if we believe you have breached these Terms, failed KYC checks, engaged in prohibited activity, or created unacceptable risk. We may also close accounts that are inactive for 12 months or more, subject to any legal or operational requirements, and we may request updated verification before releasing funds. Termination does not affect any rights or obligations accrued before closure.

11. Governing Law and Disputes

If you have a complaint, you agree to contact us first and attempt to resolve the issue informally by providing clear details and supporting evidence. If we cannot resolve the dispute through informal discussions, the parties agree to attempt mediation before proceeding further. If mediation does not resolve the matter, the dispute will be finally resolved by binding arbitration conducted in English, on an individual basis only. You agree that you will not bring or participate in any class, collective, or representative action. We may continue to enforce security measures and AML controls while a dispute is pending.

12. Changes to These Terms

We may change these Terms at any time, and updated versions become effective immediately upon posting on the platform. Where we consider a change to be material, we may provide notice through the platform interface, by email, or by other reasonable means, but you should review the Terms regularly to stay informed. Your continued access to or use of the services after changes are posted confirms that you accept the revised Terms. If you do not agree to the updated Terms, you must stop using the services and request closure of your account.

13. Contact and Support

For account questions, verification support, payment queries, dispute notices, or responsible gambling requests, you can contact our support team through the official channels listed on the platform. We aim to provide support access at all hours and we target responses within 24 hours, though complex KYC or AML reviews may take longer where additional checks are required. Support is available in Bengali and English to help players understand rules, set limits, and resolve account issues. For faster handling, include your registered phone number, transaction reference details, and a clear description of the issue.